Covid19 Update 7/1/2020

All of us at OVH hope you are well and adjusting to the new normal COVID 19 has forced upon us. Here at OVH, we are following the Governor’s guidelines for conducting business. Since we cannot maintain 6′ of social distancing in the clinic, we are not allowing clients into the building and ask that you follow the instructions below.  Perhaps you don’t want to wear a mask and don’t understand why you can’t come in the building.  We respect your opinions and realize it is difficult to let your animals go with us. However, as health care professionals, we have decided on policies that we believe are in the best interests of our staff, our patients, and for you when you are at our clinic.  Here’s what you need to know:

  • Staffing – We are back to full staff
  • You can contact us – 248-628-3092 or email [email protected]
  • Office hours – back to normal
  • We are continuing with “Curbside Care”
    • Please park and call us.
    • Please do not enter the building.
    • A staff member will come to retrieve your pet.
    • Please have your pet on a leash or in a carrier.
    • Please do not ask your staff to reach into your vehicle to retrieve your pet.
    • Please exit your vehicle to transfer your pet to the loving arms of our staff
    • The doctor will then contact you to discuss findings and suggested treatments with you at the completion of the exam.
  • For Outpatient Care or Telemedicine
    • Contact us with a problem or concern and one of our Licensed Veterinary Technicians will reach out to you
    • For some problems, we may have you bring in an ear swab, collect a stool or urine specimen
    • We may ask that you submit pictures to help us provide care
    • And we will schedule a time to talk to you about how we can help.
  • For prescription or food pick up
    • Please allow 24 hours for us to fill your prescriptions
    • Please call us ahead of time or when you arrive at the clinic to pay over the phone
    • We will place your items in a waterproof box that we have outside our main doors once we know you are on your way
  • For Emergencies when you cannot reach us:

Location Hours
Monday8:30am – 6:00pm
Tuesday8:30am – 6:00pm
Wednesday8:30am – 6:00pm
Thursday8:30am – 6:00pm
Friday8:30am – 6:00pm
Saturday8:30am – 12:00pm