Hope you are well and confining yourselves to your homes. We have been working under the Governor’s Executive Order 2020-34 issued on March 31, 2020 (click link to see the order). We are limited to providing “Essential Services”. While it often feels like everything is essential, unfortunately that is not how it is viewed in Lansing. In this pandemic crisis, we will do everything we can to care for your pets and to put your mind at ease. For emergencies and “essential services” we will provide “curbside care”, for other conditions we can provide outpatient care or a telemedicine option using video, for the everything else, it will have to wait. Here’s what you need to know:
- Staffing – We are severely limited and are working in “teams” to prevent exposure of the entire staff
- You can contact us – 248-628-3092 (phone service also severely limited) or email [email protected]
- Our phone hours – 9 to 2 PM Monday, Tuesday, Thursday, Friday and 9 to 12 PM Saturday
- Office hours – extend beyond phone hours, but only contact is by email
- For “Curbside Care”
- Please park and call us.
- Please do not enter the building, we will be watching for you.
- A staff member will come to retrieve your pet.
- The doctor will call or video conference with you at the completion of the exam/care.
- For Outpatient Care or Telemedicine
- Contact us with a problem or concern and one of our Licensed Veterinary Technicians will reach out to you
- For some problems, we may have you bring in an ear swab, collect a stool or urine specimen
- We may ask that you submit pictures to help us provide care
- And we will schedule a time to talk to you about how we can help.
- For Emergencies when you cannot reach us:
What are Essential Services? The Governor has stated that all services are non-essential except for those that are:
- Necessary to preserve the life of an animal, as determined by a licensed veterinarian.
- Necessary to treat serious pain that threatens the health and safety of an animal, as determined by a licensed veterinarian.
- Necessary to euthanize an animal, as determined by a licensed veterinarian.
- Necessary to treat or prevent the transmission of any infectious disease that can be transmitted between animals and human beings, as determined by a licensed veterinarian.
We are vaccinating for diseases that can be transmitted between people and their pets – rabies and leptospirosis. We are examining and vaccinating puppies and kittens. We can provide heartworm and flea/tick prevention. We are not providing annual examinations, performing spay or neuter operations, performing routine dentals, trimming nails or expressing anal glands. It may seem a little confusing, but we are here and we will help you with all other issues.